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Senior IT Administrator / Manager at Virta Health
San Francisco, CA, US

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type-2 diabetes without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission: reverse type 2 diabetes in 100 million people by 2025.

As our senior IT administrator, you will work closely with Information Security, the People and Operations teams,  and a wide range of internal and external IT customers in several locations, ensuring their needs are met while helping design our IT strategy for the medium to long term. As Virta operates in a highly regulated environment, you’ll be working to enforce, maintain, and improve our zero-trust, cloud-first IT infrastructure while interfacing with established healthcare IT partners. And because Virta is experiencing very fast growth, you’ll be designing and implementing scalable, automated systems for just about everything in IT.

If you’re motivated and have the right stuff, this can be an IT Manager role today or within 12 months.

Responsibilities

  • Own our device fleet management and MDM:
    • MacOS / Jamf Pro
    • iOS / Jamf Now
    • Android / GSuite MDM
    • Windows / Intune
  • Develop IT strategy:
    • MDM and device/OS support
    • New location IT 
    • Training and testing
    • Security (together with Infosec)
    • Automation
    • Support for remote employees
  • Perform and/or automate helpdesk work
    • End-user support (equipment, training, troubleshooting)
    • Software integrations (SSO, file exchanges, etc)
    • User management (GSuite, Okta, etc)
    • Employee on-boarding and off-boarding
    • Audio-visual
  • IT purchasing
    • Contract negotiation
    • Inventory management, ordering, asset tracking, spares, repairs
    • Software and tool selection, consolidation, deprecation, transition
  • Help recruit and manage IT resources in Denver

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Fully own all IT in San Francisco
    • Equipment
    • Process
    • Procurement
  • Identify and prioritize IT needs throughout the organization
  • Generate concrete plans for IT efficiency, effectiveness, and end-user support
  • Help define, recruit, interview, and hire an IT resource in Denver

Requirements

  • MDM in a mixed environment (mostly, but not entirely, MacOS and iOS)
  • Office IT (ISP, firewalls, switches, wifi APs, audiovisual equipment)
  • IdP, SSO (Okta ideally) and integrations
  • Good judgment and ability to work independently
  • Nice to haves:
    • Experience with regulated, secure environments (HIPAA ideal, SOX/PCI/banking/finance/legal/insurance OK)
    • IT purchasing, vendor management, contract negotiations, budgeting
    • Excellent communication (e.g. to write documentation, walk end users through issues, etc)

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative while empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate