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Senior Product Manager at RapidSOS
New York City, NY, US
We're committed to bringing passion and customer focus to the business.

Senior Product Manager

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months:
Launch in multiple countries internationally
Doubled team size
Grew revenue 10x+
Raised $100M+
Managed 200M+ emergencies (on average 400K/day)
Helped save thousands of lives   

What this role is about:

The RapidSOS team is looking for a driven Senior Product Manager to help us build the RapidSOS platform that connects relevant IoT data from mobile devices, cars, homes, wearables, and other nodes directly to emergency response centers and first responders. By providing robust and rich data to 911 and emergency responders directly from mobile and connected devices, RapidSOS will enable a faster and more effective response that will protect communities and save lives.  

As a Senior Product Manager at RapidSOS, you will have a key role in our Product organization. You will drive planning, coordination, and delivery of product solutions. You will collaborate cross-functionally with Design, Engineering, Product, Sales and Marketing teams to create valuable product roadmaps and drive adoption of new features. You’ll thrive in this role if you enjoy working on strategic challenges as well as technical implementation details.

What you’ll do:

Work with key (internal and external) stakeholders to create detailed product roadmaps, present priorities, roadmaps and timelines to internal stakeholders and successfully deliver working software
Understand market dynamics and identify customer challenges that represent significant market opportunities for RapidSOS
Collaborate with product, engineering and target customers to gather requirements, understand dependencies and deadlines, and identify risks and opportunities
Write and maintain user stories in a tracking tool throughout the entire software development life cycle
Work with UI/UX and Engineering teams to successfully deliver working and valuable software with an understanding of dependencies, deadlines, risks and opportunities
Effectively communicate new product launches - through written communication, as well as presentation and training formats - to all relevant stakeholders
Identify and lead areas in which the Product team can take ourselves to the next level, whether it be from a process or product perspective

What we’re looking for in our ideal candidate:

Bachelor's degree; plus if in Engineering, Computer Science or related technical field
3+ years of experience in an Agile B2B software product development environment
Comfortable making tough decisions with minimal (if any) guidance, particularly in scenarios where information is scarce
Proven ability to synthesize market segment (user) needs and pain points in a concise way and translate them to an effective product roadmap
You’ve clearly demonstrated your effective communication skills in a variety of settings and with various stakeholders, both internal and external
Proven track record for being detail-oriented and highly organized, with a demonstrated ability to self-motivate and follow-through on projects
Strong sense of urgency and a mindset for ruthless prioritization
Innate curiosity and hands-on approach with an attitude that no task is either too big or small
Mission-oriented and impact-driven mindset - we are building products that save lives

What we offer:

The chance to work with a passionate team on solving one of the largest challenges globally
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team


If you're curious to learn more about RapidSOS, you can check out our full press list!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!