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Network Operations Center (NOC) Engineer at RapidSOS
New York, US
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months:

    Launched in multiple countries internationally

    Doubled team size

    Grew revenue 10x+

    Raised $100M+

    Managed 200M+ emergencies (on average 400K/day)

    Helped save thousands of lives  

What this role is about:

As a Network Operations Center Engineer, you will work to uphold and maintain the reliability of the RapidSOS platform. We are looking for a candidate with a strong Operations background to ensure the continuous monitoring and analysis of a dynamic cloud-based environment. At a high level, this candidate will have a solid understanding of incident & alert management with an eye to continuous monitoring and improvement via automation.

What you’ll do:

    Monitor Production Infrastructure and react to alarms according to documented SLAs

    Work with Product Development and DevOps teams to remediate alarms and incidents

    Continually strive to improve the environment through optimization and automation

    Create and update documentation as necessary

    Perform operational tasks as assigned by Product Development and Service Provider teams

What we’re looking for in our ideal candidate:

    Experience managing and creating alerts and monitors using enterprise monitoring tools such as Nagios, Zabbix, SolarWinds and Datadog (Datadog preferred)

    Experience with Incident Management platforms such as Pagerduty, Opsgenie or VictorOps

    Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues

    Experience with Infrastructure operations (Server Infrastructure)

    Experience working with ticketing systems such as Jira and Zendesk

    Experience working with cloud security tools such as Lacework and Crowdstrike

    Strong policy and procedure driven mindset

    Ability to work flexible hours/night shifts as well as an on-call rotation

    Good oral and written communication skills

What we offer:

    The chance to work with a passionate team on solving one of the largest challenges globally

    Competitive salary and benefits and equity participation

    A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list!

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!