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Partner Success Associate, Public Safety at RapidSOS
New York City, NY, US

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Partner Success Associate, Public Safety

In the time it takes you to read this job description, roughly 1,380 emergencies will be handled by RapidSOS.

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months: 

  • Launched in multiple countries internationally 

  • Doubled team size 

  • Grew revenue 10x+

  • Raised $100M+

  • Managed 200M+ emergencies (on average 400K/day) 

  • Helped save thousands of lives  

What this role is about: 

As a Partner Success Associate, you will apply thought leadership, analytical skills, and business judgment to help successfully manage our relationships with our public safety partners. You will collaborate and explore with many Public Safety Software Partners in the attainment of their goals and objectives. You’ll collaborate cross-functionally with members of the marketing, product, public safety, and engineering teams to provide an incredible partner experience. You’ll excel in this role if you are excited about wearing multiple hats at once, are self-motivated, being able to achieve successful outcomes, and thrive at building fruitful and long-lasting relationships.

What you’ll do: 

  • Prioritize partners’ relationships, putting their satisfaction first.

  • Support the Strategy & Partnerships team in order to manage and grow relationships with our partners.

  • Work with partners to be a trusted advisor and liaison to the RapidSOS internal teams.

  • Communicate closely with our partners to understand their evolving needs from a business and technical standpoint.

  • Perform partner support tasks including adding users, and pulling reports.

What we’re looking for in our ideal candidate: 

  • 2+ years experience in strategic partnerships, account management, or business development roles

  • Highly self-motivated, strong work ethic and ability to multitask in a fast-paced environment

  • Exceptional analytical skills

  • High attention to detail with polished visual, written, and oral presentation skills - fluency in Excel and PowerPoint

  • Bachelor's Degree

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 

  • Competitive salary and benefits and equity participation 

  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!